Insights & Resources

Performance Faction’s Insights, Strategies, and Tools for a scalable, results-driven organization.

Am I charging enough?

Are you charging enough? Many agency owners wrestle with this question, but the real challenge lies in ensuring your pricing supports sustainable, high-value client relationships. If your rates don’t reflect the depth of service you provide, something has to give.

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Want to resurrect some ghost prospects?

Struggling with unresponsive prospects? Former FBI negotiator Chris Voss suggests a surprising tactic: provoke a “No” to reignite stalled conversations. Instead of sending another polite follow-up, try asking, “Have you given up on this project?”

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The Greatest Chips and Queso Ever

A small, unexpected gesture—a free basket of chips and queso—turned a loyal tradition into an unshakable commitment. Who in your business deserves a similar moment of appreciation to make them feel truly valued?

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100th Episode Reflections

Celebrating the 100th episode of An Agency Story, I reflect with my long-time partner Phillip Blackmon on Lifeblue’s journey sharing lessons on mindset, alignment, and the power of aesthetics in business success. It’s a candid look at the early struggles, growth, and what it truly takes to build something lasting.

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Sales Activity vs RevOps

95% of agency owners I talk to want to increase their sales, but 94.5% are dissatisfied with their ability to generate consistent, quality leads. So what’s the real problem?

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The Power Of Gratitude

In “The Power of Gratitude” on Performance Faction, Russel Dubree narrates how Kristin Chambers of Meerkat Media Group leverages daily gratitude and self-care to foster resilience and a positive work culture amidst challenges.

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